Analyst, Franchise Management

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Título Oferta:
Analyst, Franchise Management
Sao Paulo SP
Texto Oferta:
**Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ( for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. **Job Title** Analyst, Franchise Management The Franchise Team is looking for an Analyst to focus on leading the enrollment of new customers as well as managing the customer life cycle. The ideal candidate is passionate about the customer experience journey, new technologies and platforms related to financial ecosystem. Highly motivated, self-driven, intellectually curious, analytical, and possesses an entrepreneurial mindset. - Lead Execute onboarding activities for the participants of Mastercard Payment Scheme in Brazil. - Ensure Customer Database is accurate and up to date. - Perform analysis and identify opportunities process improvement. - Establish relationships with customers and prospects to coordinate the proper onboarding, according to Mastercard Rules Regulatory demands. - Establish Leverage relationships with key stakeholders to identify and address vulnerabilities/weaknesses of current processes. - Coordinate with key areas such as AML/Regulatory and the execution of the E2E onboarding process. - Provide monthly reporting and status to Management Team. - Coordinate key activities with Mastercard Global Teams. - Assist with creation of presentation materials to socialize and communicate team strategies, plans and priorities. All About You: - Ability to develop business relationships at all levels. - Analytical skills, ability to work with data and documentation. - Solid project management skills, highly organized with strong attention to detail. - Process Improvement background. - Ability to understand and execute on key operational aspects and attentive to details. - Bi-lingual Portuguese English, both written and spoken. Spanish is a plus. - Team-player with hands-on attitude, strong collaboration skills. - Results-oriented. Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together. _Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.?_ _If you require accommodations or assistance to complete the online application process, please contact_ _reasonable.accommodation@mastercard.com_ _and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly._ **Corporate Security Responsibility** Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: • Abide by Mastercard’s security policies and practices; • Ensure the confidentiality and integrity of the information being accessed; • Report any suspected information security violation or breach, and • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. **Requisition ID:** R-145872